Refund policy
General Policy
- Our return policy is valid for 7 days from the date you receive your product. Unfortunately, after 7 days, we cannot offer a refund or exchange.
- Items must be unused, in their original condition, and in the original packaging to qualify for a return.
Exemptions
- Certain products, such as intimate or sanitary goods, cannot be returned.
Required for Returns
- A receipt or proof of purchase is mandatory for processing returns.
Partial Refunds
Partial refunds may be granted in the following cases:
- Items not in their original condition, are damaged, or missing parts for reasons not caused by our error.
- Items returned after 7 days of delivery.
- Returns made due to a change of mind.
Refunds
- Once we receive and inspect your returned item, we will notify you via email regarding the approval or rejection of your refund.
- If approved, refunds will be processed within 7 working days and credited to your original method of payment.
Late or Missing Refunds
If your refund hasn’t been received:
- Recheck your bank account.
- Contact your credit card company as posting times may vary.
- Contact your bank for additional processing time.
- If you still haven’t received your refund, please contact us for further assistance.
Sale Items
- Only regular-priced items are eligible for refunds; sale items are non-refundable.
Exchanges
- We only replace items if they are defective or damaged.
- Exchanges for different products may incur additional shipping fees.
- Refunds or store credits (excluding the original shipping fee) may be issued if the item is returned.
Return Shipping
- To initiate a return, please contact us for instructions.
- Customers are responsible for return shipping costs and related expenses.
- All returns must include a tracking number as proof of shipment. We are not liable for items lost in transit.
- Return or exchange shipping times may vary depending on your location.
For further assistance or questions, feel free to contact our team. We’re here to help!